Leveraging Knowledge Management Processes to Enhance Employee Performance through Motivation: A Social Exchange Theory Perspective in Pakistani Healthcare Organizations.

Abstract

Purpose - The healthcare sector in Pakistan faces challenges like resource constraints, operational inefficiencies, and knowledge gaps. This study examines the impact of KMPs on employee performance in public hospitals, focusing on the role of employee motivation as a mediator. Based on Social Exchange Theory (SET), it explores how KMPs enhance performance when employees are motivated.

Study Design/methodology/approach- A survey was distributed to 500 employees across various public hospitals in Pakistan, with 384 responses received. The sample included doctors, nurses, administrative staff, and technicians, ensuring a comprehensive analysis of knowledge management processes (KMPs). Respondents were drawn from public hospitals to capture variations in organizational structures and resources. The study used Partial Least Squares Structural Equation Modeling (PLS-SEM) to examine the impact of KMPs on employee performance and the mediating role of motivation.

Findings- The findings showed a positive relationship between KMPs and employee performance, with motivation acting as a significant mediator. However, knowledge sharing alone did not improve performance due to cultural barriers, inadequate infrastructure, lack of incentives, and ineffective knowledge transfer. These results highlight that while knowledge-sharing initiatives are important, employee motivation is crucial for effective KMP implementation.

Research Practical Implications- This study provides theoretical and practical insights for healthcare organizations. To maximize KMP benefits, hospitals should implement motivation-enhancing strategies like rewards, recognition, and professional development. Additionally, establishing knowledge-sharing platforms and strong leadership support is crucial to overcoming implementation challenges and fostering employee engagement in knowledge management initiatives.

Originality/value- This research contributes to the existing literature and extends the social exchange theory by demonstrating that knowledge management processes alone do not automatically enhance performance. Instead, employees must perceive tangible benefits for their contributions, reinforcing the reciprocal nature of motivation.